Minimum Stay: We have a two-night minimum stay policy, but often we have one-night availability between two longer reservations.
Please call or email us and we would be happy to try and accommodate your requests.
Deposits: We require an advance deposit in order to confirm your reservation. Deposits for 1 and 2-night stays are equal to 100% of your total, 3-night stay or more is equal to 50% of the total, plus Maine State Tax (currently 9%) for all reservations. The balance will be due upon arrival. We accept AMEX, Discover, Visa and Mastercard.
Personal checks must be received within 10 days of making the reservation and at least 10 days prior to your arrival. Specials and Packages are paid in full.
Check In and Check Out Times: Check in times are between 3 PM to 8 PM. If you will be arriving after 8 PM, please call the desk to make arrangements for a late Check In. The innkeeper will give you instructions. Check Out time is 11 AM.
Cancellation Policy: Cancellations made at least 14 days prior to arrival will ensure a prompt refund. Within 14 days, refunds are given only if we are able to re-rent the accommodations. In any case, there is a $35 bookkeeping fee. Special packages may have different cancellation policies. Please ask. If you choose to simply re-schedule your reservation, there is no cancellation charge.
Pet Policy: No Pets Please. There are lodging facilities available that accept pets. We suggest that you contact the Bar Harbor Chamber of Commerce for a list.
Smoking Policy: No smoking in the Inn’s rooms, Suites, or on the grounds. If you smoke in the room, a minimum of $250 cleaning charge will apply.
Phone and Electronic Policies: Please give your family the guest line phone number: 207 288-2352 + (room number). We have a voice mail system so they can leave a message. Retrieval directions are in your room directory. Local and 800 numbers are free.
Occupancy Policy: Our insurance carriers and local fire department require that each occupant of a room or suite must have a bed. We do accept children 5 years of age and older and they cannot sleep in their parent’s bed. For each extra occupant, the fee is $30 plus tax a day. Rollaway cots are intended only for children 12 years and under, and can only be used in selected rooms (some exceptions apply). A sleep sofa can only be used for two small children or one adult. We reserve the right to decline any reservations made under false pretense that does not conform to these requirements.
Winter Reservations: November to May, the suites are rented during the winter season without breakfast or housekeeping service at a reduced rate. Since the Main Inn building is closed, we ask that you call our cell phone when you get to Ellsworth (207) 412-9148 so that someone can be at the office when you arrive.