Mira Monte Policies:
Minimum Stay: We have a two-night minimum stay policy, but often we have one-night availability between two longer reservations.
Please call or email us and we would be happy to try and accommodate your requests.
Deposits: We require an advance deposit in order to confirm your reservation. Deposits for 1 and 2-night stays are equal to 100% of your total, 3-night stay or more is equal to 50% of the total, plus Maine State Tax (currently 9%) for all reservations. The balance will be due upon arrival. We accept AMEX, Discover, Visa and Mastercard.
Personal checks must be received within 10 days of making the reservation and at least 10 days prior to your arrival. Specials and Packages are paid in full.
Check In and Check Out Times: Check in times are between 3 PM to 7 PM. If you will be arriving after 7 PM, please call the desk to make arrangements for a late Check In. The innkeeper will give you instructions. Check Out time is 11 AM.
Cancellation Policy: When we reserve a room for you, we hold it for your exclusive use. Because we are a small property, last-minute cancellations affect us greatly by preventing us from re-booking the room. Please be aware of our cancellation policy: Cancellations made at least 14 days prior to arrival will receive a prompt refund, less a $35 bookkeeping fee per room booked. Special packages may have different cancellation policies, please ask. If you choose to simply re-schedule your reservation, there is no cancellation charge. In the case of rescheduling, we will keep the deposit and transfer it to the new reservation when that is made. We ask rescheduled reservations be made within a year of cancellation. We strongly encourage you to purchase trip cancellation insurance in the event that you need to cancel. COVID-19 contingency: We know that many of our guests are concerned about their ability to cancel due to the worldwide Coronavirus alert, so we have revised our policy to provide you with greater flexibility. All guests who stay with us between now and April 30, 2020, can cancel without penalty by letting us know at least 48 hours in advance of arrival. Penalty-free cancellations may also be made in the event of a government-imposed travel ban or shelter-in-place order. Online travel agencies may have their own policies.
Online Travel Agency Cancellations: If your reservation was made through an online travel agency or travel site, you must contact your agency as we are contractually unable to cancel your reservation at the property. We cannot act upon requests emailed directly to the Mira Monte unless we first receive approval from your agency.
Groups, bookings of four rooms or more, must be cancelled 30 days prior to arrival. There is a $35 bookkeeping fee per room booked regardless of cancellation date. To avoid the $35 cancellation fee for groups, deposits must be transferred to a new reservation only (i.e. – they cannot be transferred to existing reservations). In the event that a group reservation is cancelled and a new reservation is not made, the $35 fee per room will be applied, but the remaining deposit balance can be transferred to an existing group reservation.
Pet Policy: No Pets Please. There are lodging facilities available that accept pets. We suggest that you contact the Bar Harbor Chamber of Commerce for a list. Service animals must be certified with proof of certification. Our policy is in place to protect those with allergies, regardless of how friendly your pet may be. Thank you!
Smoking Policy: No smoking in the Inn’s rooms, Suites, or on the grounds. If you smoke in the room, a minimum of $250 cleaning charge will apply.
Phone and Electronic Policies: Please give your family the guest line phone number: 207 288-2352 + (room number). We have a voice mail system so they can leave a message. Retrieval directions are in your room directory. Local and 800 numbers are free.
Occupancy Policy: Our insurance carriers and local fire department require that each occupant of a room or suite must have a bed. We do accept children, but they cannot sleep in their parent’s bed. For each extra occupant, the fee is $30 plus tax a day. Rollaway cots are intended only for children 12 years and under, and can only be used in selected rooms (some exceptions apply). A sleep sofa can only be used for two small children or one adult, but we suggest that sleep sofas are best suited for children. We reserve the right to decline any reservations made under false pretense that does not conform to these requirements.
Winter Reservations: Late October to Early May, the suites are rented during the winter season without breakfast or housekeeping service at a reduced rate. Since the Main Inn building is closed, we ask that you call ahead to get check-in instructions. Typically we give you someone’s cell phone so that the person can properly check you in.